FAQ’S

PRODUCT QUESTIONS:

Q: How are your garments decorated?

A: All of our garments are decorated here in our workshop in Whitstable using either hand screen printing, embroidery or heat transfer techniques. Most of our t-shirts and sweatshirts are hand screen printed but we sometimes use embroidery to add small details and subtle touches. The heat transfer process is used to apply our brand labels.

Q: Where are your base garments sourced from?

A: All of our blank, base garments are sourced from suppliers within the UK that we have had long standing working relationships with. Using these reputable UK suppliers guarantees that the base garments have reliable, ethical manufacturing origins that adhere to the Fair Wear Foundation and Fair Labour Association rules. These bodies ensure good working conditions and situations for garment workers.

Q: What are your garments made from?

A: Our garments are made from either 100% certified organic cotton, high quality cottons or cotton/polyester blends.

Q: How do I choose which garment size is going to be best for me?

A: There is a size guide that can be accessed from any of our product pages. This guide offers actual garment measurements as well as suggesting what size of chest circumference each size would suit. The size guide can be viewed here

ORDERING & DELIVERY QUESTIONS

Q: What delivery options do you offer?

A: We offer a total of three different delivery options for UK based orders plus an international delivery option for orders placed from outside of the UK. The three UK delivery options are our Standard Service (2-5 day delivery), our Priority Service (priority picking and next day delivery) and our Express Service (priority picking and guaranteed before 1pm next day delivery)

Q: How long do your delivery services take to arrive?

A: Our "Standard" UK delivery service takes between a maximum of 2-5 business days to arrive after the order has been placed. However, often this service delivers orders on a next day basis, although this isn’t guaranteed.

Our "Priority" UK delivery service receives priority picking and is sent out for next business day delivery. This is particularly useful if you are in a bit of a hurry for an order and need your item jumped to the front of the queue from a picking perspective before being sent out via a first class, next day delivery service.

Our "Express" UK delivery service receives not only priority picking but is also sent out on a guaranteed before 1pm next business day delivery schedule.

The delivery timescale for our "International" delivery service depends on where in the world you are ordering from. Typically European based orders will take between 3-5 business days to be delivered. Orders from the rest of the World outside of the UK and Europe typically take between 5-7 business days for delivery.

All orders received before 12 midday (on working days, not weekends) are shipped out on the same day with orders received after this time being shipped on the next working day. If you need an order urgently we suggest choosing one of our next day delivery services.

Q: How much do your different delivery services cost?

A: Our "Standard" UK delivery service is free of charge if your order totals £45.00 or more. If your order totals £44.99 or below then our "Standard" delivery service is charged at £2.95. Similarly, there is a reduction offered for our "Priority" UK delivery service depending on the final order total. For orders that have a total value of £44.99 or under the "Priority" service is charged at £5.00. If an order totals £45.00 or more then the "Priority" service is offered at the reduced rate of £2.99.

Our "Express" guaranteed next day before 1pm delivery service is charged at £7.99 for all order totals.

Our "International" delivery services are priced according to where you are ordering from in the World. The shipping cost for this option is automatically calculated by our website’s shopping system and will adjust the shipping total at the checkout stage of ordering.

Q: I am in a hurry to get an order. Do you offer an express delivery service?

A: Yes, we offer a UK "Priority" delivery service that should get your order to you by 5pm on the next working day or a guaranteed, UK "Express" delivery service that will get your order to you by 1pm on the next working day. In both cases your order would need to be placed with us by 12 midday to be received on the next working day and are strictly UK only services. International next day delivery services are unfortunately not currently available.

Q: I am non UK based. Will you deliver to me?

A: Yes, of course! When you are placing an order from outside of the UK our website shopping system will detect where you are shopping from and automatically adjust the shipping costs accordingly. Typically European based orders will take between 3-5 business days to be delivered. Orders from the rest of the World outside of the UK and Europe typically take between 5-7 business days for delivery.

Q: Is the item that I would like to order in stock?

A: If the size option for the design that you would like to order is available to select from the drop down menu then this item is in stock. Our stock system constantly updates so be assured that the stock levels are accurate when you are shopping on our website. If a size of any particular garment isn’t available to select from the selection field then this size is out of stock.

RETURNS QUESTIONS

Q: I have received my order from you but it isn't quite right for me. Do you accept returns?

A: We of course accept returns if an item isn't quite to your liking for whatever reason. As long as the garment is unworn, in the original condition, with all original packaging and is returned to us within 30 days of the order date along with our "Returns Form" then we will refund at your request. For full information on our returns procedure please see the following page of this website: Delivery & Returns

Q: I would like to return an item. How can I do this?

A: Just simply pack the garment back up in its original packaging and send back to us at our workshop. We generally advise that a recorded delivery service complete with proof of purchase is used in case of rare return delivery problems. Ensure that the returns form is downloaded, completed and included within the return parcel and that you send back the item within 30 days from your original order date. Full returns details as well as the returns form download can be found here

Q: I would like an exchange/refund for my returned order. Is this possible?

A: We only offer refunds on returned garments. If you require a different garment then we have found the most efficient way for you to do this is to return the unwanted item to us for a refund and then place another, separate order for the garment that you would like instread. We have found this method, especially during very busy periods, to be the most efficient and helps avoid items going out of stock while your returned garment is in transit back to us.

SHOPPING QUESTIONS

Q: I would like to place an order. How can I do this?

A: Once you have browsed our website shop and decided on which item(s) you would like then ordering is simple. On each of our product pages on there is a drop down box within the item details where you can select the size of the item that you require. Simply select your garment size and hit the "Add to Basket" button. Once you have added the item to your shopping basket you can then choose whether to go to the checkout to make your purchase or to continue shopping, potentially adding more items to your basket.

Q: How do you accept order payments on your website?

A: Our shopping cart is managed within our own, secure website and our payment service is provide by PayPal. We have found this service to be one of the best to use as it is flexible, easy to use from a buyer perspective and is incredibly secure. You can pay either by your PayPal account (if you have one set up) or via any major debit or credit card. Once you have paid PayPal ensures maximum buyer security in the rare occurrence of any problems.

Q: I am unsure of what size to order. Can you advise?

A: Of course. On each of our products page there is a our size guide specific to the product that you are viewing. Within this size table/diagram we offer actual garment measurements as well as a suggestion for what size would suit different chest circumference measurements.